R12:AP Error When Re-opening a General Ledger Period

(Doc ID 2162328.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup forms and programs

When attempting to Reopen a Closed Period
ERROR
-----------------------
ORA-20001: -: XLA-95103: An internal error occurred. Please inform your system administrator or support representative that:

An internal error has occurred in the program xla_balances_calc_pkg.move_balances_forward. ORA-00001: unique constraint (XLA.XLA_CONTROL_B
ORA-20001: -: XLA-95103: An internal error occurred. Please inform your system administrator or support representative that:

An internal error has occurred in the program xla_balances_calc_pkg.move_balances_forward. ORA-00001: unique constraint (XLA.XL

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to General Ledger Responsibility
2. Setup > Open/Close


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete month end.

Cause

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