View Invoice From PO Distribution Timing Out - Internal Server Error (Doc ID 2162330.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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View invoice from po distribution timing out - Internal Server Error

Viewing invoices for PO lines ( Invoices: Purchasing Inquiry > Purchase Order Summary > Distributions > Inquire > View Invoices) is extremely slow. It takes several minutes if it does return results, frequently times out returning the "Internal Server Error" message.
 
EXPECTED BEHAVIOR
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Prior to upgrading to release 12.1.3 this action, using the same PO's and Invoices, would normally return results in 1-2 seconds - worst case 10 seconds max

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
1. Navigate: Invoices: Purchasing Inquiry > Purchase Order Summary > Distributions > Inquire > View Invoices
2. Several minutes if it does return results, frequently times out returning the "Internal Server Error" message.



Cause

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