Territory WebADI Issue with Resources of Type 'Other' (Doc ID 2162567.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Territory Management - Version 12.0 to 12.2.5 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Territory Management

When downloading territories using WebADI and trying to make changes to the resources, no search results are returned if the resource is of type 'Other'.  Other resources (such as Employee) work fine. 



STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to: Territory Management > Territory Administration > Territories > Export
2. Click in the line for the 'resource' > in the 'Resource name' field, double click and try to search for any resource who is of type 'Other'
3. No results are returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot fix the existing territories

Changes

 

Cause

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