Plan Design Copy Stuck with Status 'Copy In Progress' (Doc ID 2162752.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

The seeded absence plan 'PQP OSP/OMP Absence Plans' is stuck with a status 'Copy in progress' following a failed attempt to create a copy in the test environment.
The 'Continue' icon is now greyed out and cannot create further plans.

The issue can be reproduced at will with the following steps:
1. UK HRMS Manager
2. N: Total Compensation > Programs and Plans > Plan Design Copy
3. Submit Concurrent process 'Plan Design Copy - Import'
4. See the process in a status of "Copy in Progress"
 

Solution

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