Mobile Sales Orders App Logout While Order Search - Configure ONT_MBL_INQ_APP_ACCESS

(Doc ID 2162902.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


After configuring the Mobile Sales Order App to have the required role, ONT_MBL_INQ_APP_ACCESS, unable to login. It appears to be logged into the application. However, when a search for the Order Number is done, the user is redirected to the Login screen.

Some users might also see a java.lang.NullPointerException error.

Expect to be able to perform normal functions with the Sales Order Mobile app after logging in.

The issue can be reproduced at will with the following steps:
1. Log in to Sales Order Mobile app from Mobile
2. Navigate to Sales Orders
3. Query an Order Number
4. Screen is redirected back to login

The issue has the following business impact:
Due to this issue, users cannot use the application. Unable to perform basic functions.


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