24009115 Endeca V6: EBS Extension: Gmo-batch Dashboard Metrics Showing Error (Doc ID 2163121.1)

Last updated on JULY 20, 2016

Applies to:

Oracle Process Manufacturing Process Execution - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Information Discovery (v6 and higher)

When attempting to use the batch search in Endeca
the following error occur in some sections. Other sections show no errors.

ERROR
-----------------------

In Search area see message:
An unexpected error occurred. Please contact your system administrator.

In Selected Refinements area see message:
An Endeca Server connection error has occurred.

In the Production Metrics section see error:
There was an error when trying to access the data.
Please confirm with your system administratror that the Endeca Server connection is available.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS application and go to PE SUPERUSER responsibility click on Endeca batch search

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use batch search page.

Cause

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