Depot Repair Submit Jobs (Depot Repair WIP Job Submission) cannot run on a concurrent manager other than the Standard concurrent manager

(Doc ID 2163713.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When submitting jobs from Depot Repair the following error is shown on the screen

"The Concurrent Manager is down. Please start the concurrent manager and resubmit the job"

It was determined that the Standard concurrent manager was deactivated because a new custom manager was created to run concurrent requests.

EXPECTED BEHAVIOR
-----------------------
Depot Repair WIP Job Submission should be able to run on custom defined concurrent manager

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a custom manager to run 'Depot Repair WIP Job Submission'
2. Stop the standard manager
3. Create a WIP job from depot repair..
4. Error occurs that the standard manager is not running

Changes

 

Cause

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