Incorrect Dunning Letter Picked Up by IEX: Send Dunning to Delinquent Customers
(Doc ID 2163897.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
An incorrect Dunning Letter is being picked up by IEX: Send Dunnings to Delinquent Customers.
Steps to Reproduce:
Responsibility: Collections Administrator
Run the program IEX: Send Dunnings for Delinquent Customers
Incorrect Dunning Letter Picked Up by IEX: Send Dunning to Delinquent Customers for e.g Dunning Hard Letter 1 template was picked up instead of Dunning Moderate Letter 1
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