Incorrect Dunning Letter Picked Up by IEX: Send Dunning to Delinquent Customers (Doc ID 2163897.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

An incorrect Dunning Letter is being picked up by IEX: Send Dunnings to Delinquent Customers.

Steps to Reproduce:

Responsibility: Collections Administrator

Run the program IEX: Send Dunnings for Delinquent Customers

Incorrect Dunning Letter Picked Up by IEX: Send Dunning to Delinquent Customers for e.g Dunning Hard Letter 1 template was picked up instead of Dunning Moderate Letter 1

Changes

 No Changes

Cause

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