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R12: AP: Unable To Void A Payment the Void button on Payments Workbench Is Greyed Out (Doc ID 2163932.1)

Last updated on AUGUST 22, 2018

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to Void a Payment. The Void button on Payments workbench is greyed out.

EXPECTED BEHAVIOR
Able to void the payment

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Log into Payable super user
2. (N) Payments->entry->payment
3. Query the payment. The Void button is greyed out.

Cause

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In this Document
Symptoms
Cause
Solution


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