R12: AP: Unable To Void A Payment (Doc ID 2163932.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to Void a Payment. The void button on payment workbench is greyed out.

EXPECTED BEHAVIOR
Able to void the payment

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Log into payable super user
2. payments->entry->payment
3. query the payment and void the payment, but button is greyed out.

Cause

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