Not Possible To View SLS Secured Customer Account Details (Doc ID 2164150.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

It is not possible to view SLS secured customer account details.

When clicking on customer account details after 5 minutes it time-outs.

Comment: In 12.1.X instances, this issue has been verified after applying RPC4 patch 21236633 (Oracle E-Business Suite Release 12.1.3+ Recommended Patch Collection 4).

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Not Possible To View SLS Secured Customer Account Details (Doc ID 2164150.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!