After Adding PDF Attachments The MFS Laptop Crashes When Syncing (Doc ID 2164174.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to sync the MFS laptop the webtogo process is killed.

After adding a PDF attachment that contains editable fields, the application crashes when syncing.



ERROR
-----------------------
: "ERROR",CNS-9032,"03/10/2016 08:19:34","Sync did not complete.",


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install MFS Laptop
2. Complete initial sync
3. Enter debrief
4. Add a PDF attachment to the task
5. Sync
6. MFS crashes

Cause

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