Service Request form: FRM-41014: Cannot set Attribute Null of Canvas
Last updated on MAY 15, 2018
Applies to:Oracle Teleservice - Version 11.5.6 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Nov-2011***
After query a service request, you receive the following error in the Service Request form:
FRM-41014 : CANNOT SET ATTRIBUTE NULL OF CANVAS ITEM INCIDENT_TRACKING.
or while navigating to task tab
FRM-41014 Cannot set attribute of null canvas item CREATE_TASKACTUAL_START_DATE
STEPS TO REPRODUCE
(R) Customer Support (11i) or Service (R12)
(N) Service Requests > View Service Requests
- Enter a SR number
- Click Search button.
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