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Zoom Button Not Enabled On Sales Order Form After Clone (Doc ID 2164357.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Difference in Zoom behavior between Production instance and Cloned instance:
Zoom icon enabled in Production.
Zoom icon disabled in Cloned instance

EXPECTED BEHAVIOR
-----------------------
Expected behavior: Zoom icon to be enabled in all instances

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order>Tools menu
See issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Zoom functionality in Cloned instances as the icon is disabled.

Cause

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In this Document
Symptoms
Cause
Solution


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