Getting Unexpected Results In Instance List OF Values In Create Service Request Form

(Doc ID 2164486.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to populate the Instance details field in the SR form by entering %% in the Instance field, the following
error is thrown

ORA-01403: no data found


Also the Instance LOV shows unrelated instances

The issue can be reproduced at will with the following steps:

1) Service (R)
2) Create new SR
3) Enter %% in the Instance field

Error is seen
4)Enter xxx% instead

See unexpected results



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