Getting Unexpected Results In Instance List OF Values In Create Service Request Form (Doc ID 2164486.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to populate the Instance details field in the SR form by entering %% in the Instance field, the following
error is thrown


ERROR
-----------------------
ORA-01403: no data found

 

Also the Instance LOV shows unrelated instances

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Service (R)
2) Create new SR
3) Enter %% in the Instance field

Error is seen
4)Enter xxx% instead


See unexpected results

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms