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Getting Unexpected Results In Instance List OF Values In Create Service Request Form (Doc ID 2164486.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Service Request Form

When attempting to populate the Instance details field in the SR form by entering %% in the Instance field, the following error is thrown.


ERROR
-----------------------
ORA-01403: no data found

 Also the Instance LOV shows unrelated instances

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Service (R)
2) Create new SR
3) Enter %% in the Instance field

Error is seen
4)Enter xxx% instead

See unexpected results

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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