Customer Contact Email Defaults To One Particular Customer For Any Location (Doc ID 2164586.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Find the Bill To, Ship To and Customer Contact fields are Null but the
Email field populated with specific employee email address.


EXPECTED BEHAVIOR
-----------------------
Expected the Bill To, Ship To and Customer Contact fields to be populated with customer contact name

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see customer contact information in the
Bill To, Ship To and Customer Contact fields. But can see the email address
for the contact

Cause

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