Unable To Create User Account For Partner Contact - The application is currently not available (Doc ID 2164753.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Partner Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, PARTNER DETAIL

We are unable to create User Account for the partner contact.

ERROR
-----------------------

The application is currently not available or an unexpected error has occurred. Please try again later.



STEPS
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The issue can be reproduced at will with the following steps:
1. Creation of Trade Profile:
  Oracle Trade Management User -> Trade Management Setups -> Customer Trade Profile

2. Conversion of Customer to Partner:
  Channel Administrator -> Administration -> Customer to Partner Conversion -> Select Our Customer & Partner Type Detail -> Click on Convert to Partner

3. Clicked on Create Contact: > Added details & clicked on Apply

4. Clicked on Create User Account > Added details and clicked on Apply.

5. The error message appears



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create user accounts.

Changes

 

Cause

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