"Whitelist Rejection" Error When Signing In With The OTM Mobile Application Using Single Sign On/Cloud Connection

(Doc ID 2164800.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When logging into the OTM mobile application using the Single Sign On/Cloud Connection by adding the server URL and domain, the login fails and the following error is displayed on the screen.

ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to login to the OTM mobile application successfully


STEPS
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The issue can be reproduced with the following steps:

1. Launch the OTM mobile application
2. Enter the URL of the instance
3. Check the SSO/Cloud Connection checkbox
4. Add the domain name and select 'Get Started' to login
5. The application does not connect and shows the exception.

Cause

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