"Whitelist Rejection" Error When Signing In With The OTM Mobile Application Using Single Sign On/Cloud Connection (Doc ID 2164800.1)

Last updated on JULY 26, 2016

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When logging into the OTM mobile application using the Single Sign On/Cloud Connection by adding the server URL and domain, the login fails and the following error is displayed on the screen.

ERROR
----------------------

EXPECTED BEHAVIOR
-----------------------
It is expected to be able to login to the OTM mobile application successfully


STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Launch the OTM mobile application
2. Enter the URL of the instance
3. Check the SSO/Cloud Connection checkbox
4. Add the domain name and select 'Get Started' to login
5. The application does not connect and shows the exception.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms