R12 E-Business Suite iHelp Reports Under 'System Administrator -> System Administration -> Help Administration -> Help Reports' Return No Data
Last updated on FEBRUARY 10, 2017
Applies to:Oracle Application Object Library - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
E-Business Suite 12.1.3 Application Object Library, Help for EBS issues
E-Business iHelp Reports return no data.
When navigating Help Administration -> Help Reports, both the 'Help Target to File Names' and the 'File Names to Help Target' reports return no data.
Required patches have been applied:
- <Patch 9239095> - Oracle E-Business Suite Online Help for 12.1.3 Release Update Pack
- <Patch 9399683> - R12 DBA Online Help for 12.1.3 Release Update Pack
- <Patch 9400185> - ORACLE EBS APPLICATIONS TECHNOLOGY ONLINE HELP FOR 12.1.3 RELEASE UPDATE PACK
1. Login as sysadmin
2. Navigate to System Administrator > System Administration > Help Administration > Help Reports
A. Help Target to File Names
B. Application: Receivables
C. Output Format: ANYOutput will have no information. Same for File Name to Help Targets report.
Unable to associate help targets to file names, and cannot find the specific files to download and change as needed.
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