E-Business Suite Users Are Not Able To View Excel Output Generated in MHTML Format (Doc ID 2164929.1)

Last updated on JULY 26, 2016

Applies to:

Oracle Concurrent Processing - Version 11.5.10.2 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

E-Business Suite R12 Concurrent Processing, View Request Output issues



ACTUAL BEHAVIOR
---------------
Unable to view the Excel output in MHTML format (for example "Trial Balance Detail Report") as it shows blank page.

EXPECTED BEHAVIOR
-----------------------
User should be able to view output in Excel MHTML format just like PDF and HTML.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. GL Manager> View> Requests> Submit a New Request
2. Submit Trial Balance - Detail report with desired parameters
3. Click View Output - Excel file is blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view data in excel MHTML Format.

Changes

 None

Cause

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