'Generate Field Service Trips' Concurrent Program Deletes Previous Day Trip When Run In Delete And Replace Mode

(Doc ID 2164985.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The 'Generate Field Service Trips' program is deleting the previous day's trips

EXPECTED BEHAVIOR
The program should delete/update only the same day trips and not the previous day's trips.

STEPS
1. R) Field Service Manager > Field Service Setup > Generate Field Service Trips
2. Run the concurrent program "Generate Field Service Trips" with Add mode to create a new trip for day 1(eg: time as 13:30 - 23:45).
3. Run the concurrent program "Generate Field Service Trips" either with Replace or Delete mode for day 2 (eg: time as 13:30 - 23:45), this program will delete the day 1 trip.

Changes

 

Cause

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