The Generate Field Service Trips Concurrent Program Does Not Add/Delete Trip When Start Date Of The Concurrent Program Is Same As The Begin Date Of The Shift

(Doc ID 2165026.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When running the 'Generate Field Service Trips' concurrent program it does not Add/Delete/Update trips if the Start Date of the concurrent program is the same as the begin date of the resource's shift

EXPECTED BEHAVIOR
The expectation is that the program will add/delete/update trips when the start date is the same as the begin date of the shift.

STEPS
1. Navigate to R) Field Service Manager > Field Service Setup > CRM Foundation > Calendar > Calendar Setup > Define Shifts, and enter a new shift(time eg: 00:00 - 23:45)[Same day]
2. Navigate to R) Field Service Manager > Field Service Setup > Generate Field Service Trips
3. Run the concurrent program "Generate Field Service Trips" with Add/Delete mode to create/delete the trip with the same Start Datetime as shift created datetime (00:00)[Same day]
4. Program will not create/delete the trip for defined shift.

Changes

 

Cause

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