The Generate Field Service Trips Concurrent Program Does Not Add/Delete Trip When Start Date Of The Concurrent Program Is Same As The Begin Date Of The Shift
(Doc ID 2165026.1)
Last updated on NOVEMBER 25, 2020
Applies to:Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
When running the 'Generate Field Service Trips' concurrent program it does not Add/Delete/Update trips if the Start Date of the concurrent program is the same as the begin date of the resource's shift
The expectation is that the program will add/delete/update trips when the start date is the same as the begin date of the shift.
1. Navigate to R) Field Service Manager > Field Service Setup > CRM Foundation > Calendar > Calendar Setup > Define Shifts, and enter a new shift(time eg: 00:00 - 23:45)[Same day]
2. Navigate to R) Field Service Manager > Field Service Setup > Generate Field Service Trips
3. Run the concurrent program "Generate Field Service Trips" with Add/Delete mode to create/delete the trip with the same Start Datetime as shift created datetime (00:00)[Same day]
4. Program will not create/delete the trip for defined shift.
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