Owner Field Value Is Not Showing On Find Service Request Form

(Doc ID 2165083.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Find Service Request Form

The Find SR results records does not display the data in the Owner Name columns for some SRs

The issue can be reproduced at will with the following steps:
1. Service > Service Requests > Find Service Requests
  Owners Names are missing for some SRs even though they are present in the actual SR.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms