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Owner Field Value Is Not Showing On Find Service Request Form (Doc ID 2165083.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Find Service Request Form

ACTUAL BEHAVIOR
---------------
The Find SR results records does not display the data in the Owner Name columns for some SRs


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service > Service Requests > Find Service Requests
  Owners Names are missing for some SRs even though they are present in the actual SR.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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