Owner Field Value Is Not Showing On Find Service Request Form

(Doc ID 2165083.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Find Service Request Form

ACTUAL BEHAVIOR
---------------
The Find SR results records does not display the data in the Owner Name columns for some SRs


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service > Service Requests > Find Service Requests
  Owners Names are missing for some SRs even though they are present in the actual SR.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms