Owner Field Value Is Not Showing On Find Service Request Form
(Doc ID 2165083.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Find Service Request Form
The Find SR results records does not display the data in the Owner Name columns for some SRs
The issue can be reproduced at will with the following steps:
1. Service > Service Requests > Find Service Requests
Owners Names are missing for some SRs even though they are present in the actual SR.
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