Error: "Oops! Something went wrong. This page didn't load google Maps correctly. See the JavaScript console for the technical details." When Opening Google Map From Field Service Technician Portal Or Dispatch Center

(Doc ID 2165099.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Getting the below error while accessing the Google map from Field Service Technician Portal or Dispatch Center form.

EXPECTED BEHAVIOR
Google map should open without any error while accessing it from Field Service Technician Portal or Dispatch Center form.

STEPS
Field Service Technician Portal:
1. Navigate to R) Field Service Technician Portal > Field Service Technician Dashboard.
2. Search the task using search option to display on Google map.
3. Click on "Show tasks On Google Map" button and it navigates to a new page and displays the above error.

Dispatch Center:
1. Navigate to R) Field Service Dispatcher > Dispatch Center.
2. Search the task using search option to display on Google map.
3. Select "Map Options > View Selected Task(s) on Map" which opens a new HTML page and displays the above error.

Cause

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