Audit Report (CSXSRAUD) Does Not Display Change Of Serial/Tag

(Doc ID 2165189.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
In the Service Request form the Audit Report doesn't display the change in either Serial or Tag

EXPECTED BEHAVIOR
-----------------------
The Audit Report should display the change on Serial and Tag

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Service Request form, for an existing SR, change the Serial or Tag numbers on the SR header
2. Check the Audit Report
3. The change is not registered


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms