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Audit Report (CSXSRAUD) Does Not Display Change Of Serial/Tag Numbers (Doc ID 2165189.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In the Service Request form the Audit Report does not display the change in either Serial or Tag numbers.

EXPECTED BEHAVIOR
-----------------------
The Audit Report should display the change on Serial and Tag information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Service Request form, for an existing SR, change the Serial or Tag numbers on the SR header
2. Check the Audit Report
3. The change is not registered


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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