Advance Replacement not Updated Correctly for All Serial Numbers (Doc ID 2165235.1)

Last updated on JULY 26, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

ACTUAL BEHAVIOR
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Create a Advance Replacement Sales Order, ship line with quantity 2. IB Sibtype used is Ship Adv Replacement and in the non source tab entered the serial numbers that are getting replaced. Ship the item. System terminated both the serial numbers in the contract that are getting replaced but instead of adding the two replacement serial numbers to the existing contract, added one replacement serial number twice to the contract. The second serial number is not added to the contract.

EXPECTED BEHAVIOR
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The second serial number should also be added to the contract. First SN should not be added twice.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Advance Replacement Sales Order, ship line with quantity 2.
2. IB Subtype used is Ship Adv Replacement and in the non source tab entered the serial numbers that are getting replaced.
3. Ship the item.
4. Check the contract it has same serial number added twice.


Cause

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