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Error (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Acct) trying to create a new Service Request in Mobile Field Service (Doc ID 2165332.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When try to create a new service request in Oracle Mobile Field Service, the following error occurs:

ERROR
-----------------------
  API Programming Error
  (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Acct): The
  value "XXXXX" for parameter Ship_To Account is invalid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR in MFSW using IB instance # XXXXXXXX where the owner party is equal to the bill-to and ship-to parties.
2. Enter SR information ---> Click OK ---> The SR is created successfully.
3. Create SR in MFSW using IB instance # XXXXXXXX where the owner party is equal to the bill-to but it is different to the ship-to party
4. Enter SR information ---> Click OK ---> Error

Cause

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In this Document
Symptoms
Cause
Solution
References


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