Error (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Acct) trying to create a new Service Request in Mobile Field Service
(Doc ID 2165332.1)
Last updated on JULY 14, 2020
Applies to:Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
When try to create a new service request in Oracle Mobile Field Service, the following error occurs:
API Programming Error
value "XXXXX" for parameter Ship_To Account is invalid.
The issue can be reproduced at will with the following steps:
1. Create SR in MFSW using IB instance # XXXXXXXX where the owner party is equal to the bill-to and ship-to parties.
2. Enter SR information ---> Click OK ---> The SR is created successfully.
3. Create SR in MFSW using IB instance # XXXXXXXX where the owner party is equal to the bill-to but it is different to the ship-to party
4. Enter SR information ---> Click OK ---> Error
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document