The Quality Assurance Check for a Service Contract Fails with 'Check Customer Credit Hold' (Doc ID 216590.1)

Last updated on AUGUST 12, 2020

Applies to:

Symptoms

Running the Check QA process produces an error because the customer or site is on Credit Hold.

Changes

Using the Service Contracts Manager responsibility:

1) Navigate to Launch Contracts from the Main Menu.
2) Open the Contract Navigator tab.
3) Select 'Tools' from the toolbar; select 'New' (or open an existing Active contract for update).
4) Enter all of the required fields for the contract.
5) Select Actions > Check QA from the menu.
6) Receive a "Check Customer Credit Hold" error.

Cause