QualityAssurance Check for a Service Contract Fails with the Error OKS_CUST_ON_CREDIT_HOLD (Doc ID 216590.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.8 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 15-Aug-2013***


Symptoms

Running the "Check QA" process produces an error because the customer is on Credit Hold.

Changes

Using the Service Contracts Manager responsibility:

1) Navigate to Launch Contracts from the Main Menu.
2) Open the Contract Navigator tab.
3) Select 'Tools' from the toolbar; select 'New' (or open an existing Active contract for update).
4) Enter all of the required fields for the contract.
5) Select Actions from the toolbar; select Check QA. You receive the OKS_CUST_ON_CREDIT_HOLD.

Cause

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