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The Quality Assurance Check for a Service Contract Fails with 'Check Customer Credit Hold' (Doc ID 216590.1)

Last updated on AUGUST 12, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


Running the Check QA process produces an error because the customer or site is on Credit Hold.


Using the Service Contracts Manager responsibility:

1) Navigate to Launch Contracts from the Main Menu.
2) Open the Contract Navigator tab.
3) Select 'Tools' from the toolbar; select 'New' (or open an existing Active contract for update).
4) Enter all of the required fields for the contract.
5) Select Actions > Check QA from the menu.
6) Receive a "Check Customer Credit Hold" error.


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