Copy Quote to New Customer Defaults Sold-to Address Incorrectly
(Doc ID 2166135.1)
Last updated on AUGUST 14, 2020
Applies to:Oracle Quoting - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, HTML User Interface
When copying quote to another customer,
and the new customer does not have a primary sold-to address,
the new quote will be created with the sold-to address from the original quote.
This can result in the following error:
"This site is not a valid site for given Sold to Customer Account/Customer
Or, no error at all and the incorrect address is defaulted to the new quote.
Note: When standalone quote is created for the same customer,
the sold-to address will be selected from the address setup as identifying address.
Workaround would be to ensure a primary sold to address is setup on the new customer that the quote is being copied to.
The issue can be reproduced at will with the following steps:
1. Actions > Copy Quote
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document