Signature Is Not Stored Correctly on Android Device in MFS Wireless

(Doc ID 2166386.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying patch 23154668:R12.CSF.B to resolve signature capture errors on latest Android release.

The signature is not being stored correctly.

10. Use device with latest android browser version
Samsung Galaxy Note 3 – T- Mobile – GSM
Android 5.0
Kernel version 3.4.0-6005698
Build number LRX21V.N900TUVUFOL1
Android Browser Version 4.0.10-53

20.create SR and Task
30.Assign task to CE
50.Debrief task via MFSW
70. Capture signature
80. Print task report
90. Close Task
100. Close SR

Captured signature is not displayed as captured.

Changes

 

Cause

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