Mobile Field Service Multi Platform App Throws ALERT FlexDescrpitive.getContextFields() Error

(Doc ID 2166476.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to view a Task or Service Request created from Enterprise in MFS MP
the following error occurs.

ERROR
-----------------------
Alert - flexDescrpitive.getContextFields() Error
Click on OK. Wrong customer displays (Customer A-incorrect) versus (Customer B-correct).

Also the SR number on top of the screen shows to “SR undefined?” versus displaying “SRXXXXX”.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR in Enterprise. Enter the DFF on SR form
2. Create Task in enterprise and assign it to the Mobile User
3. Log in MFS MP as the mobile user and do the sync
4. Try to view the Task/SR

Changes

 

Cause

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