When Service Contract Created From Order Management, Instructions Field In Pricing/billing Tab Is Blank in service contract form. (Doc ID 2166517.1)

Last updated on AUGUST 07, 2016

Applies to:

Oracle Service Contracts - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

In the Service Contract Pricing/Billing tab, PO# entered in Sales Order (SO) is visible in Details field. But the Instructions field is blank. It should show the value as PO Number.

 

Steps:

1) SO entered and booked. Customer PO# entered on SO header.


2) Service line entered in order to cover the software item


3) Order lines booked, shipped and closed.


4) Ran Service Contracts Order Processing program => Service Contract created for the service line.

In the Service Contract Pricing/Billing tab, PO# entered in SO is visible in Details field. But the Instructions field is blank. It should show the text PO Number.

Cause

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