When Service Contract Created From Order Management, Instructions Field In Pricing/billing Tab Is Blank in service contract form.

(Doc ID 2166517.1)

Last updated on AUGUST 07, 2016

Applies to:

Oracle Service Contracts - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


In the Service Contract Pricing/Billing tab, PO# entered in Sales Order (SO) is visible in Details field. But the Instructions field is blank. It should show the value as PO Number.



1) SO entered and booked. Customer PO# entered on SO header.

2) Service line entered in order to cover the software item

3) Order lines booked, shipped and closed.

4) Ran Service Contracts Order Processing program => Service Contract created for the service line.

In the Service Contract Pricing/Billing tab, PO# entered in SO is visible in Details field. But the Instructions field is blank. It should show the text PO Number.


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