Warranty Not Created Even Though Warranty is Defined in the Bill of Materials (BOM)
(Doc ID 216651.1)
Last updated on MAY 06, 2024
Applies to:
Oracle Complex Maintenance, Repair, & Overhaul - Version 11.5.6 and laterOracle Service Contracts - Version 11.5.6 and later
Information in this document applies to any platform.
Symptoms
In Oracle Service Contracts, you create a standard Bill of Material (BOM) item with a Warranty. A serviceable Item is created in the Installed Base. However, no Warranty is created in Oracle Service Contracts.
Any of the following situations may occur:
A Warranty is defined in the standard Bill of Material but the warranty is not created when the product is shipped.
A Warranty is defined in the Bill of Material but the warranty is not created when a configured PTO model is shipped.
A Warranty is defined in the Bill of Material but the warranty is not created when a configured ATO model is shipped.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |