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Warranty Not Created Even Though Warranty is Defined in the Bill of Materials (BOM) (Doc ID 216651.1)

Last updated on MARCH 29, 2022

Applies to:

Oracle Complex Maintenance, Repair, & Overhaul - Version 11.5.6 and later
Oracle Service Contracts - Version 11.5.6 and later
Information in this document applies to any platform.

Symptoms

In Oracle Service Contracts, you create a standard Bill of Material (BOM) item with a Warranty.  A serviceable Item is created in the Installed Base.  However, no Warranty is created in Oracle Service Contracts.

Any of the following situations may occur:

A Warranty is defined in the standard Bill of Material but the warranty is not created when the product is shipped.

A Warranty is defined in the Bill of Material but the warranty is not created when a configured PTO model is shipped. 

A Warranty is defined in the Bill of Material but the warranty is not created when a configured ATO model is shipped.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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