My Oracle Support Banner

R12: OIE: Oracle Internet Expenses: Mastercard: Cannot match the Inactive/Unassigned credit cards records to the specific employee (Doc ID 2166642.1)

Last updated on MARCH 21, 2024

Applies to:

Oracle Internet Expenses - Version 12.1.2 and later
Information in this document applies to any platform.


Create a new Card Program for XYZ organisation
The format of the import file is MasterCard CDF3.
The records appear to be loaded however the process ends here.


The expectation is that after receiving a message notification saying that there are unassigned/ inactive credit cards,
the system will allow the user to assign them.
When searching against the request id, for unassigned/inactive items message received is: No data found.

The issue can be reproduced at will with the following steps:
A. defining Card program XYZ: Card Program
B. Run request MasterCard CDF Transaction Loader and Validation Program to load the file.
C. Open the log file and notice:

3 credit card transactions were successfully loaded
Number of new credit card accounts registered: 3

Validating transactions.

Rows valid:3

D. In the worklist notification "inactive credit cards for request 00000001"

E. Summary of Credit Cards ( 3 situations exist)

Unassigned Credit Cards - Count 3
Inactive Credit Cards - Count 3
Activated Credit Cards - Count 0

F. Click on New Credit Card Accounts:

No options are returned for any category despite being led to believe there are records.
Through Setup and Administration responsibility the behavior is the same:

iExpenses Setup and Administration responsibility > Credit Card > New Accounts> Search by:

-Request_id 00000001

-Card Program Name: XYZ: Card Program

-Status : Unassigned > Go




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.