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R12: OIE: Oracle Internet Expenses: Mastercard: Cannot match the Inactive/Unassigned credit cards records to the specific employee (Doc ID 2166642.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Internet Expenses - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Create a new Card Program for XYZ organisation
The format of the import file is MasterCard CDF3.
The records appear to be loaded however the process ends here.


EXPECTED BEHAVIOR:

The expectation is that after receiving a message notification saying that there are unassigned/ inactive credit cards,
the system will allow the user to assign them.
When searching against the request id, for unassigned/inactive items message received is: No data found.



The issue can be reproduced at will with the following steps:
A. defining Card program XYZ: Card Program
B. Run request MasterCard CDF Transaction Loader and Validation Program to load the file.
C. Open the log file and notice:

3 credit card transactions were successfully loaded
Number of new credit card accounts registered: 3

Validating transactions.

Rows valid:3

D. In the worklist notification "inactive credit cards for request 00000001"

E. Summary of Credit Cards ( 3 situations exist)

Unassigned Credit Cards - Count 3
Inactive Credit Cards - Count 3
Activated Credit Cards - Count 0

F. Click on New Credit Card Accounts:

No options are returned for any category despite being led to believe there are records.
Through Setup and Administration responsibility the behavior is the same:

iExpenses Setup and Administration responsibility > Credit Card > New Accounts> Search by:

-Request_id 00000001

-Card Program Name: XYZ: Card Program

-Status : Unassigned > Go

Cause

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In this Document
Symptoms
Cause
Solution


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