R12: OIE: Oracle Internet Expenses: Mastercard: Cannot match the Inactive/Unassigned credit cards records to the specific employee
(Doc ID 2166642.1)
Last updated on MARCH 21, 2024
Applies to:
Oracle Internet Expenses - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
Create a new Card Program for XYZ organisation
The format of the import file is MasterCard CDF3.
The records appear to be loaded however the process ends here.
EXPECTED BEHAVIOR:
The expectation is that after receiving a message notification saying that there are unassigned/ inactive credit cards,
the system will allow the user to assign them.
When searching against the request id, for unassigned/inactive items message received is: No data found.
The issue can be reproduced at will with the following steps:
A. defining Card program XYZ: Card Program
B. Run request MasterCard CDF Transaction Loader and Validation Program to load the file.
C. Open the log file and notice:
3 credit card transactions were successfully loaded
Number of new credit card accounts registered: 3
Validating transactions.
Rows valid:3
D. In the worklist notification "inactive credit cards for request 00000001"
E. Summary of Credit Cards ( 3 situations exist)
Unassigned Credit Cards - Count 3
Inactive Credit Cards - Count 3
Activated Credit Cards - Count 0
F. Click on New Credit Card Accounts:
No options are returned for any category despite being led to believe there are records.
Through Setup and Administration responsibility the behavior is the same:
iExpenses Setup and Administration responsibility > Credit Card > New Accounts> Search by:
-Request_id 00000001
-Card Program Name: XYZ: Card Program
-Status : Unassigned > Go
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |