Order Organizer Line Level Customer And Currency Column Data Display Issue (Doc ID 2167502.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Inquiry & Status

ACTUAL BEHAVIOR
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When opening the quick or order organizer find the Customer and Currency fields are NULL

EXPECTED BEHAVIOR
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Expected behavior: Expect to see data in these columns as data does exist.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Open form and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the data in Customer and Currency fields as these are NULL.

Cause

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