Multipe Issues creating Credit Memos against Invoices with Taxware Integration (Doc ID 2168138.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle E-Business Tax - Version 12.0 to 12.2 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transactions Related
Taxware Integration

Unable to create a credit memo from an invoice.
When try to credit the transaction ONLY with TAX amount, then the credit transaction is not getting SAVED.
When try to close the form, then application give message 'Do you want to save the changes that you have made'. This message keep on coming.

This is happening for both migrated invoices and also for new invoices. I created a new invoice directly in AR to verify this and the same issue is happening. I can create a credit memo for the entire invoice, with no issues. When I create another invoice and try to credit TAX only, I cannot save or complete the credit memo.

Also these issues are happening after applying EBTax Patch 22567789

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Transactions > Credit Transactions.
2. Query the Transaction to credit > Find
3. Click on Credit Balance > Re derive Credit Information.


Cause

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