R12:IBY:Payments Are Stuck In Formatting Status Due To Oracle Server Down (Doc ID 2168333.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pmt PayReports PBatch & Prepay

Payments are stuck in Formatting status due to Oracle server down

Showing Paid and cannot terminate


ERROR
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When Terminating:
Payment instruction can not be terminated since payment is already completed. You may void the payments.

When try to Void:
The source product of payment 78767 will not allow the payment to be voided. Please refer to the source product documentation for more information.


STEPS
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The issue can be reproduced at will with the following steps:
1. Process Payment
2. Shut down serve while processing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the payment batch.

Cause

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