Ability to select Other Resources in the LOV for Task Assignee Type
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
On : 12.2.3 version, Service Request Form
In the Create Service Request form > Tasks tab > the Assignee Type LOV doesn't allow to select "Other Resource"
But if "Other Resource" is selected under More > Resources > Assignments > then the Assignee Type under the Tasks tab is populated with Other Resources value
The Assignee Type LOV under Tasks tab and the resource Type LOV under More > Resources > Assignments > should be in sync.
The issue can be reproduced at will with the following steps:
1. Responsibility: Service
Navigation: Service > Create Service Request
2. Create and SR
3. On the Tasks Tab, create a Task
The Assignee Type LOV shows the following options:
4. Click on "More" button
5. Under Resources > Assignments > the "Type" LOV shows much more options, including "Other Resource".
6. Select Type="Other Resource"
7. Select a resource Name and a Status
8. Save. Record is saved without error.
9. Back on the Tasks Tab the Assignee Type is "Other Resource" and the resource is the one selected under Assignments.
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