Ability to select Other Resources in the LOV for Task Assignee Type
(Doc ID 2168437.1)
Last updated on FEBRUARY 03, 2019
Oracle Teleservice - Version 12.2.3 and later Information in this document applies to any platform.
On : 12.2.3 version, Service Request Form
ACTUAL BEHAVIOR --------------- In the Create Service Request form > Tasks tab > the Assignee Type LOV doesn't allow to select "Other Resource" But if "Other Resource" is selected under More > Resources > Assignments > then the Assignee Type under the Tasks tab is populated with Other Resources value
EXPECTED BEHAVIOR ----------------------- The Assignee Type LOV under Tasks tab and the resource Type LOV under More > Resources > Assignments > should be in sync.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Responsibility: Service Navigation: Service > Create Service Request 2. Create and SR 3. On the Tasks Tab, create a Task The Assignee Type LOV shows the following options:
Employee Resource Group Resource Supplier Contact Team Resource
4. Click on "More" button 5. Under Resources > Assignments > the "Type" LOV shows much more options, including "Other Resource". 6. Select Type="Other Resource" 7. Select a resource Name and a Status 8. Save. Record is saved without error. 9. Back on the Tasks Tab the Assignee Type is "Other Resource" and the resource is the one selected under Assignments.
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