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Ability to select Other Resources in the LOV for Task Assignee Type (Doc ID 2168437.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Service Request Form

In the Create Service Request form > Tasks tab > the Assignee Type LOV doesn't allow to select "Other Resource"
But if "Other Resource" is selected under More > Resources > Assignments > then the Assignee Type under the Tasks tab is populated with Other Resources value

The Assignee Type LOV under Tasks tab and the resource Type LOV under More > Resources > Assignments > should be in sync.

The issue can be reproduced at will with the following steps:
1. Responsibility: Service
Navigation: Service > Create Service Request
2. Create and SR
3. On the Tasks Tab, create a Task
The Assignee Type LOV shows the following options:

Employee Resource
Group Resource
Supplier Contact
Team Resource

4. Click on "More" button
5. Under Resources > Assignments > the "Type" LOV shows much more options, including "Other Resource".
6. Select Type="Other Resource"
7. Select a resource Name and a Status
8. Save. Record is saved without error.
9. Back on the Tasks Tab the Assignee Type is "Other Resource" and the resource is the one selected under Assignments.




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