Cybersource Transaction Fails - FaultException: Fault: Security Data : Invalid Identity (Doc ID 2168621.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

R12, Payments, Cybersource

When attempting to process a credit card the following error occurs.

ORA-6502: PL/SQL: numeric or value error: NULL index table key value in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization. Authorization of credit card
transaction failed

The Cybersource log shows the real error

 

20160729 12:36:52.802 oracle.apps.iby.bep.cybersource (000232) req: [timeout]=[120]
20160729 12:36:53.116 oracle.apps.iby.bep.cybersource (000232) oracle.apps.iby.bep.cybersource
com.cybersource.ws.client.FaultException: Fault:
Security Data : Invalid Identity

at com.cybersource.ws.client.Connection.checkForFault(Connection.java:137)
at com.cybersource.ws.client.Connection.post(Connection.java:73)
at com.cybersource.ws.client.Client.runTransaction(Client.java:107)
at com.cybersource.ws.client.Client.runTransaction(Client.java:53)
at oracle.apps.iby.bep.cybersource.cybsICS.b(cybsICS.java:321)

Cause

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