Cybersource Transaction Fails - FaultException: Fault: Security Data : Invalid Identity
(Doc ID 2168621.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Payments - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
R12, Payments, Cybersource
When attempting to process a credit card the following error occurs.
ORA-6502: PL/SQL: numeric or value error: NULL index table key value in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization. Authorization of credit card
transaction failed
The Cybersource log shows the real error
20160729 12:36:52.802 oracle.apps.iby.bep.cybersource (000232) req: [timeout]=[120]
20160729 12:36:53.116 oracle.apps.iby.bep.cybersource (000232) oracle.apps.iby.bep.cybersource
com.cybersource.ws.client.FaultException: Fault:
Security Data : Invalid Identity
at com.cybersource.ws.client.Connection.checkForFault(Connection.java:137)
at com.cybersource.ws.client.Connection.post(Connection.java:73)
at com.cybersource.ws.client.Client.runTransaction(Client.java:107)
at com.cybersource.ws.client.Client.runTransaction(Client.java:53)
at oracle.apps.iby.bep.cybersource.cybsICS.b(cybsICS.java:321)
Cause
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In this Document
Symptoms |
Cause |
Solution |