Can't Respond To Emails From Email Center With A Domain Name More Than Three Characters As Suffix
(Doc ID 2168775.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Setup and Configuration
When attempting to send an email to email address with domain name more than three characters as suffix the following error occurs.
ERROR
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Invalid email address, please try again
STEPS
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The issue can be reproduced at will with the following steps:
1. Open a message in My Inbox from a customer with domain name more than three characters as suffix in email address. (see Open Email.png)
2. Select Send, Reroute or Transfer from the Action dropbox and click Go. (see Reroute.png and Send.png)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |