Can't Respond To Emails From Email Center With A Domain Name More Than Three Characters As Suffix (Doc ID 2168775.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup and Configuration

When attempting to send an email to email address with domain name more than three characters as suffix the following error occurs.

ERROR
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Invalid email address, please try again

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a message in My Inbox from a customer with domain name more than three characters as suffix in email address. (see Open Email.png)
2. Select Send, Reroute or Transfer from the Action dropbox and click Go. (see Reroute.png and Send.png)


Cause

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