Create Service Request Form :Error "Value XX for the flexfield segment State does not exist in the value set HZ_US_STATES" While Creating a Service Request (Doc ID 2168848.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

While creating a SR getting the following error message

Error message:
Value  XX for the flexfield segment State does not exist in the value set HZ_US_STATES
How to avoid this?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms