last_update_program_code column value in CS_INCIDENTS_ALL_B table is not changing (Doc ID 2169206.1)

Last updated on AUGUST 16, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
last_update_program_code in cs_incidents_all_b is not changing

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create a SR from contact center or create SR form
2. last_update_program_code is showing as "CSXSRISR"
3. update Sr from Field Service Technician Portal
4. No change in last_update_program_code still showing as "CSXSRISR"

Changes

 

Cause

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