Task Dates Additional Information Descriptive Flex Field Is Missing In Agent Dashboard Update Task Page

(Doc ID 2169218.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Update Service Request

ACTUAL BEHAVIOR
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Task Dates additional information Descriptive Flex Field (DFF) is missing in Agent Dashboard Update Task Page


DFF ‘Task Dates additional Information’ in tab ‘Task Dates’ in page CsfTaskPG 120.0.12020000.39.1220500.3 is not included in the stack layout definition.


EXPECTED BEHAVIOR
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Expect the task details to be added in the task dates page so HTML version works as similar to form

STEPS
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The issue can be reproduced at will with the following steps:
1.Login to apps using Customer Support Specialist responsibility
2.Navigate to Agent Dashboard
3.open a task via the Dashboard grids ‘My tasks’ or ‘My group owned tasks’
4.Click Task Dates tab
5.Click Personalize page
See that DFF ‘Task Dates additional Information’ in tab ‘Task Dates’ in page CsfTaskPG 120.0.12020000.39.1220500.3 is not included in the stack layout definition


Cause

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