Error Creating ACH Prepayment Line In Payments Form In OM (Doc ID 2169565.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, API

When attempting to setup a ACH prepayment line, the following error occurs.

ERROR
-----------------------
Unable to set up a Credit Card Bank Account for the Customer. Credit Card information on the order is not valid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Responsibility: OM Super User
Navigation: From Order Actions>Payments
Payment Type: ACH
Save returns below Error.

Unable to set up a Credit Card Bank Account for the Customer. Credit Card information on the order is not valid.

Customer is not using the Credit Card payment feature at all.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot prepay using ACH.

Changes

 

Cause

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