After Upgrade To 12.2.5 ORA-20000: ORA-20001:ORA-20001 When Submit Timecard Using Security in Timekeeper Responsibility. (Doc ID 2169886.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Time and Labor - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Timekeeper Entry

When attempting to submit timecard after upgrade to 12.2.5


the following error occurs.

ERROR
-----------------------
  ORA-20000: ORA-20001:ORA-20001: Data HXC_PTO_ACCRUAL not found at line 71 of HXC_PTO_ACCRUAL_COMPARISON Cause: A SQL SELECT statement, obtained from the application dictionary, returned no rows when executed. Action: Please refer to your local support representative.

error only when  AU Security Profile was attached to the INTL Timekeeper resp

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. upgraded to 12.2.5

2-Navigation - Timekeeper --> Authorized Delegate Time Entry --> Select the person from LOV --> Click Create Timecard --> Enter the hours --> Click "Continue" button --> error message received
a) Remove the HR:Security Profile from the INTL Timekeeper responsibility .

The "Person" LOV lists all employees in all payrolls  and When  select the AU person , then able to  create a timecard Successfully.

 

 

Cause

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