On Cancellation Of Quote, Workflow Does Not Get Completed (Doc ID 2170291.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agreement Modules

ACTUAL BEHAVIOR
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On Cancellation of Quote, Workflow does not get Completed

For a Termination with Purchase the Workflow waits for Asset Purchase Amount Payment in the Process Pre-req checks for Termination New.

At this point if we cancel the quote the Concurrent Program "Lease - Cancel Termination Quote Asset Lines" gets triggered which does the adjustments to the AR Invoices and also updates the ready_to_cancel_yn column in Quote Lines table for this Quote.




EXPECTED BEHAVIOR
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The issue is that the Workflow which was waiting at the Asset Purchase Amount Payment Node does not get completed and it remains stuck there.

STEPS
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The issue can be reproduced at will with the following steps:
1. Cancellation of Quote




Changes

 

Cause

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