My Oracle Support Banner

Notes Created From the Transaction Tab Do Not Show in the Notes Tab (Doc ID 2170396.1)

Last updated on OCTOBER 01, 2021

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When creating notes from the Transactions Tab in Advanced Collections, those notes do not show when trying to view them in the Notes tab.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Create a note from the Transactions tab.
  2. Try to view the note in the Notes tab.
  3. If the View By is changed to Customer, the notes will show. But do not show at the Account level.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.