Isolated Asset LOV Returning No Values (Doc ID 2170531.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Isolated Asset LOV returning no values.


EXPECTED BEHAVIOR

Isolated Asset LOV should return values.


STEPS

The issue can be reproduced at will with the following steps:

1. Navigate to Maintenance Super User > Safety Management > Isolation
2. Click Create Isolation.
3. Enter in the Establishment/Re-Establishment steps, search for Assets that start with N (for example).
4. List of Assets that starts with N are returned in both the Establishment/Re-Establishment Asset search screens.
5. Go to Isolated Assets section, lookup an Asset Number that starts with N, and the list is blank. It should return all assets that start with N in the Org.

Cause

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