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UPK Unable to connect. Error: ORA-28001: the password has expired (Doc ID 2170962.1)

Last updated on NOVEMBER 08, 2017

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Unable to log into UPK.  Error seen in the oddev<date>.log file is as follows

ERROR
---------------
ORA-28001: the password has expired

 

The oddev log file mentioned above is the main log file we use to help troubleshoot UPK related issues.  In order to obtain the locally stored UPK log file, please do the following:

  a:  In Windows File Explorer, navigate to the following directory:  C:\users\USERNAME\AppData\local\UPDev*

  b:  In the root of the UPDev* directory, locate the most recent oddev<date>.log file

 

Cause

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