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For Canadian Service Requests The Incident Time Zone Is Not Displayed And The Incident Respond By Date Is Not Populated (Doc ID 2171142.1)

Last updated on NOVEMBER 01, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Setup flow

Actual Behavior

When creating Service Requests(SR)  for Canada customers, the Incident time zone is not displayed and the Incident respond by date is not populated

Expected Behavior

Expect the Canada timezone to be populated for the Incident Timezone.

Steps to Reproduce

(R) Service
(N) Service Requests > Find/Create Service Requests
Create SR using Canada Address




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