For Canadian Service Requests The Incident Time Zone Is Not Displayed And The Incident Respond By Date Is Not Populated
(Doc ID 2171142.1)
Last updated on NOVEMBER 01, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Setup flow
When creating Service Requests(SR) for Canada customers, the Incident time zone is not displayed and the Incident respond by date is not populated
Expect the Canada timezone to be populated for the Incident Timezone.
Steps to Reproduce
(N) Service Requests > Find/Create Service Requests
Create SR using Canada Address
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document