For Canadian Service Requests The Incident Time Zone Is Not Displayed And The Incident Respond By Date Is Not Populated (Doc ID 2171142.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup flow

ACTUAL BEHAVIOR
---------------
When creating Service Requests(SR)  for Canada customers, the Incident time zone is not displayed and the Incident respond by date is not populated


EXPECTED BEHAVIOR
-----------------------
Expect the Canada timezone to be populated for the Incident Timezone.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Create SR using Canada Address


Cause

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