Error During Claim Settlement With RMA Settlement Method (Doc ID 2171296.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, CLAIMS

When claim is settled with RMA Settlement Method, following error is raised - 
The quantity entered is higher than the allowed deviation for the item. Please re-enter.

Steps - 
1. Book & Ship Order Line with Non Primary UOM.
2. Create Claim with RMA Settlement Method.
3. Add Non Promotional Line with Order from Step 1 and quantity lesser than Order Line Quantity.
4. Settle Claim. Error is raised - The quantity entered is higher than the allowed deviation for the item. Please re-enter.

Changes

 

Cause

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